The ART of Experience blog

Reworking retail with data

Stores are diversifying and providing a variety of services designed to meet the expectations of Millenials and Gen Z, however it is not only new customers, but also the new workforce that is requiring retail to evolve.   In order to provide the ultimate...
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Data Dialogues: The Importance of Sharing

A recent report by Drapers on the changing relationship between retailers and landlords revealed that communication and the importance of sharing information is key to achieve the shared goal of thriving high streets and shopping centres. Edward Cooke,...
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Big data = Big stories

Long before the inception of Instagram, sharing stories has been an important tradition. Humankind responds to stories. We can more easily make discoveries and actions when key elements of pattern-seeking and intelligence are connected. Our solution,...
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2019’s Big Opportunities in 3 Trends

New practises, technologies and tools are redefining retail. The trends coming through are today’s opportunities, so below we take a look at three to see how things are changing and what is ahead for 2019. 1.Pop-ups without products From brands...
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MAPIC 2018 Insights – The Future is Connected Retail

When MAPIC gathers over 8000 people in the retail property market from more than 80 countries, of course the name of the game in Cannes is connections.  This year’s theme was Transforming Reality – Physical in the age of digital, which translated...
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Disrupt or be disrupted

The right level of access to data drives both efficiency and innovation. In order to disrupt rather than be disrupted, leaders need a toolkit. The right retail analytics software can provide fast access to complete dashboard overviews and enable in-depth...
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2 become 1 – How to leverage O2O

Data lays the foundation for creating more effective marketing campaigns, engaging signage, promotions and customer experiences. Through quality data, the online and offline worlds can truly become one. We have reached a point where the quantity of connected...
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Connected and in Control – 3 ways to be a real-time business

Customers are more connected than ever and companies are still playing catch-up.  You can benefit greatly from the wealth of data generated by connected customers, but not all data is equally useful.  By connecting data sources in an efficient way you...
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European Outlets – A force to be reckoned with

Driven by treasure-hunt demand, off-price retail stores in Europe have more than doubled since 2003.  We look forward to sharing ideas and joining the discussion about their evolution at the ICSC European Outlet Conference. During fast growth there is...
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Uncertainty is the new normal – 4 ways to improve what is within your control

The thing about uncertainty is that it has become a certainty for retail.  The industry is facing unprecedented disruption, so the time to accept the challenge is now. When you set out your response and focus energy on improving what is within your control,...
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