The ART of Experience blog

Trending for 2018: Commerce and Community

Shopping centres will continue to draw upon the power of this pair in 2018.  Whether we are talking real-world or digital, it is impossible to avoid hearing about the importance of retail community, but how can centre managers, marketing managers or...
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How to create a data culture

The cultural shift can be as exciting as it is daunting when moving from traditional methods of data collection and analysis.  Beyond the data itself, technology that enables collaboration brings you that competitive edge by encouraging a shift towards...
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Real-World Retail

Negative narrative about the death of brick-and-mortar took a hit with the headline that Alibaba, China’s biggest e-commerce platform is building its first “real-world” shopping experience. The five-story shopping centre called More Mall is a strong...
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Simply defined as a complex of shops – How complex can a Shopping Centre be?

Changing demographics and increasingly urbanised populations reaffirm the need for community spaces where we can socialise, rejuvenate and be entertained.  The shopping centre has evolved with more than traditional shopping in mind, which demands more...
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Retail Advantage at Revo 2017

We are excited for Revo 2017 to meet and mingle with our community of people and businesses that together create great places for work, rest and play.   A good time to digest the realities and predict future trends, data mining makes way for knowledge...
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Reshaping Retail’s Back-end

Technology plays a major role in retail’s glossy front-end, but with cost pressures and disruption from the wave of digital technologies, how can shopping centres rethink their back-end solutions to deliver efficiency with something just as slick? Tailored...
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The Future of Customer Service

The future for customer service is a combination of tech and human connection. As technology advances and the pool of data available expands, the goal is not to remove humans from the equation, but to empower them with analytics that allow a greater degree...
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